1. Return Eligibility

You may request a return within 7-days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, tags, accessories, and documentation, where applicable.

• You must provide your order number or proof of purchase.

• The product must not be damaged due to misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

2. Non-Returnable Items

The following items may not be eligible for return:

• Personalized or customized products.

• Products that have been used, damaged, or altered after delivery.

• Perishable products.

• Gift cards or digital products, where applicable.

• Items specifically identified as non-returnable on the product page.

3. How to Request a Return

To request a return, contact us at Sales@mysellermart.com with:

• Your name.

• Order number.

• Product name.

• Reason for the return.

• Photos or videos of the product, if it arrived damaged or defective.

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not send products back before receiving return instructions from us.

4. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [48 hours/7 days] of delivery.

We may request photographs or videos showing the issue. Depending on the circumstances, we may offer a replacement, exchange, repair, or refund.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.

6. Return Shipping Costs

Unless the product was defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs are the responsibility of the customer.

If the return is due to an error on our part or a defective product, we may cover reasonable return shipping costs.

7. Exchanges

If you would like to exchange an eligible product, contact us at Sales@mysellermart.com. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

8. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, contact us at Sales@mysellermart.com.

9. Order Cancellation

You may request cancellation of an order before it has been shipped by contacting us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible, and you may need to follow our return procedure after delivery.

10. Refund Exceptions

We reserve the right to refuse a return or refund when the product does not meet the eligibility requirements outlined in this policy, except where applicable law provides otherwise.

Nothing in this policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.